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1.9.2 AI Calling Feature

Module Type​

Booking Module

Platform​

Customer (via Phone), Admin Panel, Yelowsoft Backend

Overview​

The AI Calling feature allows customers to book rides by simply calling a designated number. Powered by an AI voice assistant, it gathers trip details such as pickup, drop-off, vehicle type, and passenger count, then generates the booking directly in the Yelowsoft platform—without needing a mobile application.

Feature Explanation​

Definition​

AI Calling is an AI-powered voice booking system that enables customers to create bookings over a phone call. It eliminates the need for smartphones, apps, or technical knowledge, making ride-booking more inclusive and accessible.

How It Works​

  1. Customer Call: The customer dials the dedicated number
  2. AI Interaction: The AI assistant asks for trip details—pickup location, drop-off, vehicle type, and passenger count
  3. Data Processing: The AI interprets the information using natural language understanding
  4. Booking Creation: The system automatically generates a booking in Yelowsoft based on the customer’s input
  5. Confirmation: The AI provides booking confirmation details to the customer via call or SMS

Key Benefits​

  • Removes dependency on mobile apps and internet access
  • Enables non-technical users to book rides easily
  • Provides a faster and more convenient booking experience
  • Expands customer base to include people who prefer voice-based interactions
  • Increases overall booking volume by offering multiple booking channels

Use Case Example​

A customer without a smartphone wants to book a ride. They dial the AI Calling number and say:

  • Pickup: “Downtown Mall”
  • Drop-off: “Airport”
  • Vehicle: “Sedan”
  • Passengers: “2”

The AI assistant confirms the details and generates the booking instantly in the Yelowsoft platform. The customer receives an SMS with the driver and trip details.

Final Notes​

The AI Calling feature bridges the gap for customers who lack access to smartphones or are not comfortable with mobile applications. Using voice-based AI interaction ensures inclusivity, customer satisfaction, and higher booking volumes. This feature adds a powerful, user-friendly channel for ride-booking, making the platform more versatile and accessible.